Serenity Stays Privacy Policy

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At Serenity Stays, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a booking with us.

Please read this policy carefully to understand how we handle your personal information. By using our website, you consent to the practices described in this Privacy Policy.

We collect several types of information in order to provide and improve our services, including:

• Personal Information: When you make a booking, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and payment information.
   
• Usage Data: We may collect information about how you access and interact with our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
   
• Cookies and Tracking Technologies: Our website may use cookies, web beacons, and similar technologies to track activity and gather data about your browsing behavior. This helps us improve the user experience and tailor our services to you.
   

We use the information we collect in the following ways:

• To Process Bookings: Your personal information is used to confirm and manage your bookings, send reservation confirmations, and provide customer support.
   
• To Improve Our Services: Usage data and feedback help us enhance the functionality of our website, make it more user-friendly, and offer tailored services.
   
• To Communicate with You: We may send you updates, offers, and newsletters related to Serenity Stays, but you can opt out of marketing communications at any time.
   
• To Improve Security: We use personal and usage data to ensure the security of our website, detect fraud, and protect your personal information.
   

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in managing bookings, payment processing, and other business functions. These third parties are required to use your data only for the purpose of providing services to us.
   
• For Legal Compliance: We may disclose your information if required by law or to protect our legal rights, safety, or property, or the rights, safety, or property of others.
   

We implement a variety of security measures to protect your personal information. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your data. It’s important that you use secure methods of communication when sharing sensitive information with us.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
   
• Correction: You can request corrections to any inaccurate or incomplete personal information.
   
• Deletion: You may request the deletion of your personal data, subject to certain legal requirements.
   
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
   

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Our website may contain links to other websites, including social media platforms or external service providers. Please note that we are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any linked websites.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" will be updated.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at:

• Email: serenity.stays@outlook.com
• Phone: 0411605000

By using our website, you agree to this Privacy Policy.